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Refund & Shipping

Last updated: 16 July 2026

How your specimens reach you, and what happens if something isn’t right. Two things decide every claim on this page, so we will say them first rather than last: film your unboxing, and tell us within 24 hours.

Before you open the parcel, start recording. A continuous, unedited unboxing video is required for every return, replacement or damage claim, and every claim must reach us within 24 hours of delivery. We cannot process a claim without both.

Unboxing video is mandatory

A continuous, unedited unboxing video is required for any return, replacement or damage claim. Record a single clip, with no cuts, that shows:
  • The sealed package before it is opened.
  • The shipping label and the condition of the package.
  • The full unboxing, with no cuts.
  • The product received.

Claims submitted without a valid unboxing video will not be accepted.

Wrong, damaged or defective product

If you receive a wrong, damaged or defective product, or items are missing from your order, contact us within 24 hours of delivery with your order ID, a complete unboxing video, and clear photographs if we ask for them. After verification we arrange a replacement, exchange or refund.

Return request time limit

All return and replacement requests must be submitted within 24 hours of receiving the product. Requests raised after 24 hours are not accepted.

Products eligible for return

A return is accepted only where:
  • The wrong product was delivered.
  • The product arrived damaged in shipping.
  • The product has a verified manufacturing defect.

All claims are subject to verification.

Products not eligible for return

  • Any claim without a complete unboxing video.
  • Change of mind after purchase.
  • Incorrect orders placed by the customer.
  • Minor variation in a collectible’s packaging, colour, printing or finish.
  • Damage from improper handling or misuse after delivery.
  • Products returned without their original packaging or accessories.

Return condition

Returned products must be unused and in original condition, include all original packaging, accessories, labels and invoices, and be securely packed for return shipping.

Refund process

Once we receive and inspect the returned product, we notify you of the outcome. If approved, we initiate the refund to your original payment method within 24 hours, or dispatch a replacement, depending on the claim. Your bank or card issuer then takes its own time to credit the money — typically a further few business days, which is outside our control.

Cancellation policy

Orders can be cancelled only before they are shipped. Once an order has been dispatched it cannot be cancelled.

How delivery is charged

The price shown against every item already includes delivery within India, so there is no separate delivery line to add at checkout. Delivery is charged per item, and capped at ₹500 for the whole order — if your order goes past that cap, the difference comes off as a “Shipping saving” in the checkout summary. GST is then added on top and shown separately before you pay.

Bulky items

Some pieces are too large or heavy to travel alongside others, and are marked “Bulky item” on their product page. Only one bulky item can be sent per order — if you would like more than one, please place them as separate orders.

Shipping charges on returns

Original shipping charges are non-refundable. Where a return is approved due to our error — a wrong or defective product — return shipping is borne by The Currencypedia.

Quality inspection

Every returned product undergoes inspection before any refund or replacement. If it is found to be used, altered, damaged after delivery, or not matching the claim, the request may be rejected.

Contact us

For return or refund assistance, contact our support team via the Contact Us page with your order ID and supporting evidence.
Questions about this policy? Email info@thecurrencypedia.in.